Orders
Ask about an order or refund
How to get help with a duplicate charge, broken file, or product that does not match its listing.
If you need help with an order, contact the marketplace team through the site’s contact form. Include the order reference, product name, the email address used at checkout, and a clear description of the issue. Do not include your password or full card number.
For a file that will not open, include the file name, your operating system, Resolve version, and the exact error message. For a compatibility concern, explain the setup you checked against the product listing.
Digital-product refund requests are handled under the posted Terms & Conditions and any consumer rights that apply to your purchase. Contact us promptly so we can review the order and the issue. This article does not promise a refund or replace the governing terms.